Help Center
cck1's General FAQ
Deposits, withdrawals, live casino, and account security — find all the answers to your questions about cck1 here, in plain English.
Many questions can come up while playing at cck1 — especially for those using an online gaming platform for the first time. This page was created to provide detailed and straightforward answers to those common questions. From withdrawal rules to the details of the live casino — every topic is organized into four sections so you can find the information you need quickly. If you cannot find an answer to your question, reach us via our 24/7 live chat or at [email protected].
How to Withdraw
At cck1, withdrawal requests are usually processed within 15 minutes to 2 hours.
In most cases, money arrives very quickly via bKash or Nagad.
Bank transfers may take a bit longer due to the bank's own processing time.
During peak hours or for large amounts, the time may increase slightly, but that is the exception.
Yes, under cck1's rules, withdrawals can only be made to a bKash, Nagad, or Rocket account, or bank account registered in your own name.
Sending money to someone else's wallet or bank account is not allowed.
This rule is in place to protect the security of your funds and to prevent account misuse.
The minimum withdrawal amount at cck1 is ৳500.
No withdrawal request below this amount will be accepted.
It is easier to accumulate smaller winnings and withdraw them together.
Contact live chat for details about the maximum withdrawal limit.
"Pending" means your request has been received and is under review.
It is usually completed quickly, but a first-time withdrawal, a large amount, or a required account verification may take a little longer.
If it remains pending for more than 2 hours, contact live chat with a screenshot — our team will assist you right away.
You can withdraw from cck1 via bKash, Nagad, Rocket and bank transfer.
For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank are supported.
Choose whichever method is most convenient for you — the same processing time applies to all methods.
Stay Safe on Your Account
Absolutely not. You should never share your bKash PIN, Nagad PIN, or Rocket PIN with anyone — not even a cck1 support agent or someone you know.
Our team will never ask for your PIN or OTP by phone or chat.
If anyone asks for this information, treat it as fraud and end the conversation immediately.
An OTP (One-Time Password) is the final key to verifying your account.
It is sent only to your phone and is for your use only.
Under no circumstances should you share your OTP with anyone by phone, SMS, or chat.
This single precaution can fully protect your account from unauthorized login.
If you notice unusual activity on your account or suspect someone else has logged in, contact our live chat right away or send an email to [email protected].
Change your password as soon as possible and set a completely new, complex one.
Our support team will investigate the account and take prompt action.
A strong password should have at least 8–12 characters and ideally combine uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !).
Do not use your date of birth, your name, or simple sequences (123456, abcdef).
Do not use your cck1 password on any other site — keep a separate password for each account.
Yes. cck1 uses SSL (Secure Sockets Layer) encryption to keep all your transactions and personal information secure.
This means every piece of data traveling from your device to our servers is encoded — no one outside can read it.
We are committed to fair play and data protection.
Questions About Deposits
The minimum deposit at cck1 is just ৳100 — and this applies to all payment methods.
Whether you send money via bKash, Nagad, Rocket, or bank transfer, the minimum is ৳100.
It is a good option for starting with a small budget.
You can deposit at cck1 via bKash, Nagad, Rocket and bank transfer.
For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported.
All the most common mobile banking methods in Bangladesh are accepted here.
cck1 does not charge any deposit fee on its own.
However, your mobile banking provider or bank may apply its own service charge — this depends entirely on that institution's policy.
When making a deposit, check that the exact amount you send matches what is credited to your cck1 account.
Log in to your cck1 account, go to the deposit section, and select bKash.
Enter the amount (minimum ৳100), then send the payment to the indicated number via your bKash app or by dialing *247#.
Keep the transaction ID — you may need to show it to support if any issue arises.
After a successful payment, the balance is usually credited very quickly.
Occasionally, a slight delay may occur due to network or system issues.
Wait 15–30 minutes and try refreshing the page.
If the balance still hasn't appeared, contact live chat with a screenshot or transaction ID of your payment.
Our team will look into it promptly.
Live Casino Questions
In a live dealer game, a real dealer runs the game from a studio via high-definition video stream.
You watch the cards being dealt or the roulette spinning on your screen and place bets using the interface.
World-class providers like Evolution Gaming and Ezugi supply these streams.
With a good internet connection, the experience feels just like being at a local casino.
cck1's live casino offers multiple betting range tables to suit players with different budgets.
You can place bets ranging from very low amounts up to higher amounts.
The minimum and maximum bet for each table is shown before you enter the lobby, so you can choose the table that suits you.
In Teen Patti, each player receives three cards and the one with the best hand wins — a simplified South Asian version of poker.
In Andar Bahar, the dealer reveals one card and you bet on whether a card of the same value will appear in the "Andar" (left) or "Bahar" (right) pile.
Both games are fast-paced and easy for beginners to pick up.
Yes, cck1's live casino is fully mobile-friendly.
You can play directly from the browser on any Android or iOS smartphone — no separate app download needed.
For smooth video streaming, it's best to use Wi-Fi or a strong mobile data connection.
The interface automatically adjusts to fit smaller screens.
In Baccarat, you bet on either "Player" or "Banker".
The dealer deals cards according to the rules, and whoever's total points are closest to 9 wins.
You can also bet on a "Tie" (draw).
The game runs automatically according to the rules — no strategic decisions are required, so beginners can enjoy it easily.
Yes, cck1's live casino tables are open 24 hours a day, seven days a week.
You can play at any time of night according to Bangladesh Standard Time (BST, UTC+6).
At some special tables, dealers change at set times but the games never stop.
Still have questions?
If you didn't find the answer on this page, our support team is always here for you. Get 24/7 live chat and email assistance in Bengali and English.
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